You can return an item within 14 days of receipt of your order. All returned items must be unworn, unused and in their original packaging. We will endeavour to reimburse you within 14 days of receipt of your returned goods.
Any breakages or damages must be reported to us within 24 hours of delivery. If a product is defective in any way, please return it as soon as possible after becoming aware of the defect and we will either deliver a new one to you or refund you the cost of the product and postage.
In the interest of safety and hygiene, personal grooming products, cannot be returned once the packaging has been opened or damaged, unless faulty. Beauty products which contain a security seal can only be returned if the security seal has not been tampered with and/or unsealed. Personalised items cannot be exchanged, refunded or returned unless damaged or faulty
On inspection of the goods, if we find that the goods have been handled beyond what is necessary to establish the nature, characteristics and functioning of the goods, you will be liable for the diminished value of the goods. In such circumstances, we may withhold an amount to reflect the diminished value of the goods. Please contact us at email@example.com for further information. We will be happy to help you in any way that we can
Processing your refund
Once your returned items are received and inspected, we will endeavour to process your refund as soon as possible. This can take up to 14 working days depending on your original method of payment. If you received the wrong product, we will reimburse you for the cost of postage.