If a product is defective in any way, and if a return is required, please return it as soon as possible after becoming aware of the defect and we will either deliver a new one to you or refund you the cost of the product and postage. If you are unsure if we require you to return a damaged item, please email us at firstname.lastname@example.org.
In the interest of safety and hygiene, personal grooming products, cannot be returned once the packaging has been opened or damaged, unless faulty. Beauty products which contain a security seal can only be returned if the security seal has not been tampered with and/or unsealed. Personalised items cannot be exchanged, refunded or returned unless damaged or faulty.
Model Return Form - (please place inside return package)
To: c/o Beautyshop Ireland, No. 30, Third Floor, The Circus, Bath, Somerset, BA1 2EU
Name of customer:
Address of customer:
Signature of customer (only if sent by paper):
Processing your refund
Once your returned items are received and inspected, we will endeavour to process your refund as soon as possible. This can take up to 14 working days depending on your original method of payment. If you received the wrong product, we will reimburse you for the cost of postage.
On inspection of the goods, if we find that the goods have been handled beyond what is necessary to establish the nature, characteristics and functioning of the goods, you will be liable for the diminished value of the goods. In such circumstances, we may withhold an amount to reflect the diminished value of the goods. Please contact us at email@example.com for further information. We will be happy to help you in any way that we can
How do I report a fault with my product?
Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.
- Please provide details of the fault and where possible attach pictures to your message.
- If a return is required, please package the item securely and ensure our returns form is included inside.
You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.
Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
Will you refund my postage costs to return an item?
We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:
-If we sent you the wrong item
-If the item is damaged or faulty
-Where you are returning a substitute item which you do not want to keep
We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.
We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
Refunds in all cases will be processed and if a return is due you, it will be completed within 14 days from the date received by Beautyshop Ireland.