DO I NEED AN ACCOUNT TO BUY FROM Beautyshop?
Answer :
You do not need an account to buy from beautyshop, however it’s free to set one up and makes the check-out process faster. When you sign up you are able to: Check out faster when making a purchase Check the status of your current orders View past orders Make changes to your account information Change your password Save multiple shipping addresses If you check out as a guest, all order confirmations and updates will be sent via email, and you will not be able to keep track of this information through the site.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Answer :
We accept PayPal and all major debit/credit cards
WHICH COUNTRIES DO YOU SHIP TO?
Answer :
Currently we ship to Ireland, United Kingdom, E.U. and North America. In certain instances a product may not be available for purchase in your choosen country.
WHEN AM I BILLED?
Answer :
An authorization will be placed on your credit card at the time of purchase and we will capture the funds from that authorization when your order has shipped.
WHAT DOES IT MEAN THAT THE PRODUCTS ARE ORGANIC?
Answer :
These products were formulated in accordance with the California Organic Products Act, which requires that a product that is labeled “organic” must be at least 70% organic in formulation content, excluding water and salt. The goop by Juice Beauty products are formulated with USDA-certified organic ingredients and range from 73% to 99% organic. By formulating with organic ingredients, we can be sure that pesticides are minimized.
ARE THE PRODUCTS CRUELTY-FREE?
Answer :
Yes, none of the formulas, and none of the raw materials are tested on animals.
CAN I TRACK MY ORDER?
Answer :
If you checked out as a guest, you will receive a shipping confirmation email with a tracking number. If you have an account with beautyshop, you can track your order in the “Account” section.
CAN I AMEND OR CANCEL MY ORDER?
Answer :
Any amendments or cancellations to orders must be made within 24 hours of placing the order. Please email customerservice@beautyshop.ie.
HOW DO YOU DETERMINE SHIPPING COST?
Answer :
We offer Free Shipping in Ireland. International orders will be informed on checkout if any charges.nswer goes here...
I SAW SOMETHING I LOVE BUT NOW IT’S GONE! WILL YOU BE RESTOCKING AND IS THERE ANY WAY I CAN STILL BUY IT?
Answer :
If you go to the product page, enter your email below “Add to waitlist to be notified when it is back in stock,” and click on “Add to waitlist,” we will send you an email once the item is back in stock.
WHY AM I NOT RECEIVING MY NEWSLETTERS?
Answer :
Please check your spam or junk folder. If it’s not there, mail from beauty shop.ie might be blocked. To unblock, please find a previous issue’s email, unsubscribe from the footer and then resubscribe. To ensure delivery, please add hello@beautyshop.ie to your contacts. In case the issue lands in your spam folder or junk folder, you will need to find it and mark that it is “not spam.” If you are a Gmail user, check your “Promotions” tab. Gmail has updated its inbox layout and your beautyshop email may be landing there—to move it to your main inbox, simply drag the message from Promotions.
How Do I change my email Address for Receiving Beautyshop Newsletters?
Answer :
At the bottom of every issue you have the option to “Manage Preferences.” Please use this option if you want future Beautyshop newsletter delivered to a different email address.
How do I unsubscribe from Beautyshop.ie Newsletters?
Answer :
You can use the link at the bottom of every issue.
I EMAILED CUSTOMER SERVICE BUT HAVEN’T HEARD BACK YET. WHY?
Answer :
Beautyshop customer service is based in Ireland and our hours are Monday-Friday 9am to 5:30pm GMT. We aim to respond to all inquiries within 48 hours, so hold tight—we’ll get back to you.
I RECEIVED A DAMAGED PRODUCT, HOW SHOULD I PROCEED?
Answer :
If there is an issue with an item, please let our Customer Service team know by sending a note to customerservice@beautyshop.ie as soon as possible. We will resolve any problems as quickly as we can—please include as many details as possible.
MY RETURN HAS BEEN INCORRECTLY REFUNDED, HOW SHOULD I PROCEED?
Answer :
We’re sorry if we’ve made a mistake processing your return. If you were expecting a refund and were not refunded the full amount, it may be because we do not refund delivery, shipping, and handling costs. Please contact customerservice@beautyshop.ie with any questions or concerns.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
Answer :
You can find our return policy www.beautyshop.ie/pages/returns-policy